Returns & Refunds

We genuinely want you to love what you ordered. Here's how returns work.

Our policy in short

Non-personalised items: Returnable within 7 days of delivery
Personalised items (cake toppers with names, custom name banners, bespoke palettes): Not returnable, since they're made specifically for you
Damaged or defective items: Always covered — we'll replace or refund

How to request a return

Email us at support@paperpartystudio.in within 7 days of delivery with:

Your order number
The item(s) you'd like to return
The reason for the return
A photo of the item (especially helpful if it's damaged)

We'll respond within 2 business days with next steps.

Return conditions

To be eligible for a return, items must be:

Unused and in their original condition
In their original packaging
Sent back within 7 days of receiving our return confirmation

Damaged or defective items

If your order arrives damaged or with a defect, we're really sorry — please email us within 48 hours of delivery with photos. We'll arrange a full replacement or refund, with no return shipping required on your end.

Refunds

Once we receive and inspect your return, we'll process your refund within 5–7 business days to your original payment method. You'll receive an email confirmation when the refund is initiated.

Return shipping

If the return is because of a defect or our error: We cover return shipping
If the return is a change of mind: Return shipping is at your cost

What can't be returned

Personalised items (anything with a custom name, age, or bespoke palette)
Items used or damaged after delivery (unless damaged in transit)
Items returned without contacting us first

Questions?

Just email us at support@paperpartystudio.in. We're a small team and we genuinely care — if something's gone wrong, we want to make it right.